PDF UnfoldWe review requests individually
If you were charged incorrectly, cannot access the plan you paid for, or encounter a conversion problem, contact us. We review the circumstances of each request and may ask for details needed to investigate. This applies to initial purchases and renewals, including annual subscriptions.
We do not offer an unconditional money-back guarantee or an automatic refund for a change of mind, unused pages, or unused subscription time. This does not affect any refund or other remedy required by law. The five free pages let you try your own PDFs before subscribing.
PDF layout and OCR results depend on the source file. Describe any problem with your result so we can investigate; do not include a confidential document in your first message. A failed or cancelled conversion releases its reserved page allowance automatically. Restoring pages is separate from refunding a subscription payment.
How to request a refund
Email trackme341@gmail.com with your Lemon Squeezy order or invoice reference, the email used at checkout, the charge date, and a short description of the problem. For a conversion issue, include the error message and approximate number of pages. Do not send card numbers, PDF passwords, or sensitive document contents.
You can also contact Lemon Squeezy through the purchase receipt or its help center. If the payment may be unauthorized, contact your payment provider promptly as well.
How refunds are processed
Lemon Squeezy is the Merchant of Record for subscription purchases and processes approved refunds. Payment transactions are subject to its Buyer Terms. Lemon Squeezy may also issue a refund under its own policies, independently of our review.
We will communicate the outcome of your request. When a refund is approved, the time it takes to appear depends on Lemon Squeezy and your payment provider. A full refund can end access to the refunded paid plan; documents already imported into your Google account are not deleted.
Cancelling renewal is a separate step
Open your account on the website or the add-on's billing controls to open the Lemon Squeezy customer portal. Cancel before your next renewal and check the confirmation. If you need help, contact support at least 48 hours before renewal so the request can be handled in time.
Cancellation stops future renewal and normally keeps paid access until the end of the paid period. It does not automatically refund the latest payment. Annual plans are paid upfront for the year; the monthly equivalent shown on the pricing page does not make them monthly subscriptions.
Uninstalling the add-on, deleting a Google Doc, or sending a refund request does not by itself cancel renewal. If you want both cancellation and a refund review, say so in your message or cancel through the portal while your request is reviewed.
Your consumer rights remain
Nothing in this policy excludes or limits mandatory cancellation, withdrawal, refund, or other consumer rights under applicable law. Where the law requires a remedy, it applies regardless of our individual review policy. Read this page together with our terms of service and privacy policy.